Frequently Asked Questions

We understand you might have some questions about some of our products, whether it be product assembly or setting them up or something specific to a products’ use or purpose, so we’ve listed below the questions that we regularly receive from our customers along with our answers, but if you have a different question that you don’t see below then please feel free to contact us at custserviceuk@summerinfant.com with Product Question in the subject header , we’ll come back to you with an answer as soon as we can and will then add your question to our list below.

No, they are designed to fit a cot bed, 70cm width, up to a single bed, 90cm width.
No they may look identical but as long as they are labelled differently then you have got the correct items in the box, the hinges should be labelled “L” and “R”, but can look identical until one is rotated. When fitting them please depress the oval button on one of the hinges and rotate the hinge. If you discover that you do have 2 identical hinges, please either call us on 01442 505000 option 1 or email us at custserviceuk@summerinfant.com and we would be happy to organise a replacement.
Please see our construction video here. We are also happy to advise and talk you through the process. Please either call us on 01442 505000 option 1, or email us at: custserviceuk@summerinfant.com
Initially, please ensure the camera is powered on and the LED on the camera is glowing. If so, please select the relevant instruction manual for your monitor here, and complete the process outlined in the “pairing monitor and camera” section. Alternatively, dependant on which model you have, we have instructional videos here highlighting the process. If you are still experiencing issue, please either call us on 01442 505000 option 1 or email us at: custserviceuk@summerinfant.com
The process differs dependant on which model you have. Please either refer to the instruction manual for your model of monitor here. Alternatively, please call us on 01442 505000 option 1 or email us at: custserviceuk@summerinfant.com and we would be happy to talk you through the process.
Additional cameras are specific to the model of monitor that you have. The model number for the additional camera for your monitor will be listed within the instruction manual, or listed on our website within the relevant section of our “SPARES” area here Alternatively, please call us on 01442 505000 option 1 or email us at: custserviceuk@summerinfant.com and we would be happy advice which one you need, and confirm price and availability.
It is suitable for openings from 160cm when used in an offset position, up to a maximum of 360cm. The minimum opening when used in a straight line is 248cm.
No, the panels cannot be removed. The product has not been designed for this to be possible, both from a practical, and a safety point of view.
No, the UK version cannot be joined together to form a playpen.
Please either call our Customer Care team on 01442 505000 option 1 or email us at: custserviceuk@summerinfant.com and we would be happy to answer any questions either about a potential purchase or product selection, or around a product you currently own.